Contact Us

Product questions, order updates, or help after delivery—we are here to point you toward the next step.

Reach our team

Email us

service@phuyinww.com
For product questions, order inquiries, and after-sales support.

Call us

+86 15794974877
International calling charges may apply. Live availability can vary.

Visit our store

phuyinww.com
For product information and current store policies.

Help us understand your request

For an existing order, include your order number and checkout email address.
For product questions, include the product name or link, the size or color, and what you would like to know.
For an item concern, describe the issue and attach clear photos of the item and relevant packaging.
Please do not send passwords, full card numbers, card security codes, or unnecessary identity documents.

Response time

We aim to respond to customer inquiries within 2 business days. Include your order number and a brief description so we can help efficiently. Response targets do not extend any applicable shipping, cancellation, refund, or privacy deadline.

What happens next

Our team reviews the information you send and explains the available next steps. Requests to cancel an order or change an address depend on fulfillment status; a message alone does not confirm a change.

For returns, contact us before sending a package. The business address below is not a designated return address.

Business & contact details

Brand: phuyinww™
Operated by: Shanghai Hengjinchuang Information Technology Co., Ltd.
Business address: Entire Building 3, No. 290 Shuizha South Road, Zhuqiao Town, Pudong New Area, Shanghai
Owner: Qiu Genxian
Email: service@phuyinww.com
Telephone: +86 15794974877
Website: phuyinww.com