Our 30-day return policy

You may request a change-of-mind return within 30 calendar days after delivery. Email service@phuyinww.com with your order number and the item you want to return. You do not need a customer account to request a return.

Once we provide the return instructions, send the item within 14 calendar days. If our response is delayed, you will not lose eligibility because of that delay. These time limits apply to our voluntary return program and do not shorten legal rights for faulty or nonconforming goods.

Condition & included pieces

For a change-of-mind return, the item must be unused, unwashed, and in the condition received, with its included components and any original tags. Opening packaging to inspect the item does not by itself make it ineligible; the product must remain unused. Use protective packaging suitable for return transit.

Ordinary sale and promotional items have the same 30-day return window. We do not impose a blanket “all sales final” rule. No undisclosed product exception applies. Used, washed, altered, or customer-damaged items are not eligible for a change-of-mind return, without limiting any applicable rights for an original defect.

How to request a return

1. Email your order number, item name, and reason for return. For an item concern, include a brief description and clear photos if available.
2. We aim to respond within 2 business days with the next steps and the designated return address. Do not send a package to the business address shown elsewhere on this site.
3. Use the return instructions and retain your postage receipt and tracking information. If a return location is outside the United States, we will identify it before you are asked to ship.
4. After receipt, we inspect the return within 1–3 business days and email the outcome. If a request is declined, we explain why and how to contact us for review.

Who pays return shipping?

• Change of mind: you pay the actual return postage. Original outbound shipping charges are not refunded unless required by law. For an eligible return, we refund the price actually paid for the returned item and the associated refundable tax.
• Damaged, defective, or incorrect item: we cover necessary return shipping through a prepaid label or another agreed arrangement. If we require a return, we will not require you to bear the necessary return cost. For a refund of an affected order, we refund the item price, associated taxes, and applicable original shipping charges.
• Restocking fee: none. There is no return authorization fee.

If your order originally qualified for free shipping, we do not retroactively deduct an outbound shipping fee solely because you return an item. For partial returns, a disclosed discount may be allocated proportionately to the items actually returned.

Damaged, defective, or incorrect items

Contact us as soon as reasonably possible after discovering an issue. Keeping the item and packaging and providing photos helps us review it, but we do not make unnecessary documentation a condition of a valid legal claim.

We will offer an appropriate remedy, including replacement or refund where applicable. You will not be forced to accept store credit instead of a refund you are entitled to receive. The voluntary 30-day window does not exclude remedies that remain available under applicable law.

Refund timing

We inspect authorized returns within 1–3 business days after receipt. Once approved, we submit the refund to the original payment method within 5 business days. Your bank or payment provider may take an additional 5–10 business days to display the credit; this is an estimate and not an extension of any legal refund deadline.

We email you when a refund is submitted. If it has not appeared after the provider’s expected posting period, contact us for the refund reference. No refund will be delayed beyond a shorter deadline required by applicable law.

Cancellations & exchanges

Request a cancellation immediately after ordering if needed. We can cancel an order before dispatch when fulfillment can still be stopped; cancellation is confirmed by our team. An unshipped order canceled because we cannot meet the promised dispatch date is handled under the Shipping Policy, without requiring return inspection.

We do not promise an immediate direct exchange. Contact us to arrange a return and, if desired, a separate order for the preferred available style. We will not require you to reorder to obtain an eligible refund.

Consumer rights & contact

This policy is a store benefit in addition to rights provided by applicable law. Nothing here removes nonwaivable warranties, remedies for misdescribed goods, payment-dispute rights, or other mandatory consumer protections.

Email: service@phuyinww.com · Phone: +86 15794974877.